| Last week I went to a local pharmacy to | | | | to talk so I came down here. So "Let's |
| have a prescription filled. As I | | | | talk." |
| approached the prescription counter I | | | | Again stone cold, icy silence followed |
| noticed a sign beside the cash register | | | | by " Can I help you?" If you can't beat |
| that said, " Let's Talk." Considering it | | | | them, join them so I too became cool, |
| an invitation I said in a friendly, | | | | abrupt, assertive and said, " Mike Moore |
| cheery voice, " OK let's talk." and | | | | Doctor Quinn/ asthma medication/ repeat |
| proceeded to say " How are you today?" | | | | required please. She checked the |
| The woman waiting on me was not amused. | | | | computer and found that I did have 4 |
| She looked at me in frigid, | | | | repeats left. I told her that I would be |
| non-responsive silence and finally said | | | | in at 10:00 a.m. the next day to pick it |
| cooly, " Can I help you?" | | | | up and I left. I know I shouldn't have |
| It didn't take a degree in nuclear | | | | responded in kind but I was ticked off |
| physics to figure out that she was | | | | at the way a paying customer was being |
| totally ignoring my humble attempt to be | | | | treated. |
| friendly so I too immediately responded | | | | I wanted to hand the woman my card and |
| to her icy tone with one of my own. I | | | | tell her that I spoke to companies and |
| gave her the information regarding my | | | | organizations on customer relations and |
| prescription and was told curtly that I | | | | would be more that happy to conduct a |
| was at the wrong counter. I was at the | | | | seminar for their employees on the |
| "PRESCRIPTION OUT" counter when I should | | | | topic. But I didn't. |
| be at the | | | | I'm not saying that dealing with the |
| " PRESCRIPTION IN " counter. How silly | | | | public is easy. It isn't. In fact it can |
| of me to make such a mistake. Maybe | | | | be very stressful but you can neutralize |
| that's why she was so unfriendly to me. | | | | the stress with a simple smile and a bit |
| I had committed a huge unforgivable sin | | | | of humor. All these people needed to do |
| in Pharmacy Land. | | | | when I responded to their invitation to |
| As I approached the proper counter I | | | | talk was smile and say in a friendly |
| once again saw the sign, " Let's Talk." | | | | tone, "OK. Let's talk. What can I do for |
| and decided to give the place a second | | | | you?" |
| chance. I looked at the lady waiting on | | | | Simple, easy, effective and it leaves |
| me and said once again in an upbeat and | | | | your customer wanting to return to do |
| friendly tone, " The other woman who | | | | business with you. Isn't that what |
| waited on me wasn't really in the mood | | | | customer service is all about? |