| Last week I went to a local pharmacy to
| |
| | talk so I came down here. So "Let's
|
| have a prescription filled. As I
| |
| | talk."
|
| approached the prescription counter I
| |
| | Again stone cold, icy silence followed by
|
| noticed a sign beside the cash register
| |
| | " Can I help you?" If you can't beat
|
| that said, " Let's Talk." Considering it
| |
| | them, join them so I too became cool,
|
| an invitation I said in a friendly,
| |
| | abrupt, assertive and said, " Mike Moore/
|
| cheery voice, " OK let's talk." and
| |
| | Doctor Quinn/ asthma medication/ repeat
|
| proceeded to say " How are you today?"
| |
| | required please. She checked the computer
|
| The woman waiting on me was not amused.
| |
| | and found that I did have 4 repeats left.
|
| She looked at me in frigid,
| |
| | I told her that I would be in at 10:00
|
| non-responsive silence and finally said
| |
| | a.m. the next day to pick it up and I
|
| cooly, " Can I help you?"
| |
| | left. I know I shouldn't have responded
|
| It didn't take a degree in nuclear
| |
| | in kind but I was ticked off at the way a
|
| physics to figure out that she was
| |
| | paying customer was being treated.
|
| totally ignoring my humble attempt to be
| |
| | I wanted to hand the woman my card and
|
| friendly so I too immediately responded
| |
| | tell her that I spoke to companies and
|
| to her icy tone with one of my own. I
| |
| | organizations on customer relations and
|
| gave her the information regarding my
| |
| | would be more that happy to conduct a
|
| prescription and was told curtly that I
| |
| | seminar for their employees on the topic.
|
| was at the wrong counter. I was at the
| |
| | But I didn't.
|
| "PRESCRIPTION OUT" counter when I should
| |
| | I'm not saying that dealing with the
|
| be at the
| |
| | public is easy. It isn't. In fact it can
|
| " PRESCRIPTION IN " counter. How silly of
| |
| | be very stressful but you can neutralize
|
| me to make such a mistake. Maybe that's
| |
| | the stress with a simple smile and a bit
|
| why she was so unfriendly to me. I had
| |
| | of humor. All these people needed to do
|
| committed a huge unforgivable sin in
| |
| | when I responded to their invitation to
|
| Pharmacy Land.
| |
| | talk was smile and say in a friendly
|
| As I approached the proper counter I once
| |
| | tone, "OK. Let's talk. What can I do for
|
| again saw the sign, " Let's Talk." and
| |
| | you?"
|
| decided to give the place a second
| |
| | Simple, easy, effective and it leaves
|
| chance. I looked at the lady waiting on
| |
| | your customer wanting to return to do
|
| me and said once again in an upbeat and
| |
| | business with you. Isn't that what
|
| friendly tone, " The other woman who
| |
| | customer service is all about?
|
| waited on me wasn't really in the mood to
| |
| |
|