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Isn't That What Customer Service is All About?

Last week I went to a local pharmacy to havehere.  So  "Let's  talk."
a prescription filled. As I approached the
prescription counter I noticed a sign besideAgain stone cold, icy silence followed by "
the cash register that said, " Let's Talk."Can I help you?" If you can't beat them, join
Considering it an invitation I said in athem so I too became cool, abrupt, assertive
friendly, cheery voice, " OK let's talk." andand said, " Mike Moore/ Doctor Quinn/ asthma
proceeded to say " How are you today?" Themedication/ repeat required please. She
woman waiting on me was not amused. Shechecked the computer and found that I did
looked at me in frigid, non-responsivehave 4 repeats left. I told her that I would
silence and finally said cooly, " Can I helpbe in at 10:00 a.m. the next day to pick it
you?"up and I left. I know I shouldn't have
responded in kind but I was ticked off at the
It didn't take a degree in nuclear physics toway  a  paying  customer  was  being treated.
figure out that she was totally ignoring my
humble attempt to be friendly so I tooI wanted to hand the woman my card and tell
immediately responded to her icy tone withher that I spoke to companies and
one of my own. I gave her the informationorganizations on customer relations and would
regarding my prescription and was told curtlybe more that happy to conduct a seminar for
that I was at the wrong counter. I was at thetheir  employees  on the topic. But I didn't.
"PRESCRIPTION OUT" counter when I should be
at  theI'm not saying that dealing with the public
is easy. It isn't. In fact it can be very
" PRESCRIPTION IN " counter. How silly of mestressful but you can neutralize the stress
to make such a mistake. Maybe that's why shewith a simple smile and a bit of humor. All
was so unfriendly to me. I had committed athese people needed to do when I responded to
huge  unforgivable  sin  in  Pharmacy  Land.their invitation to talk was smile and say in
a friendly tone, "OK. Let's talk. What can I
As I approached the proper counter I oncedo  for  you?"
again saw the sign, " Let's Talk." and
decided to give the place a second chance. ISimple, easy, effective and it leaves your
looked at the lady waiting on me and saidcustomer wanting to return to do business
once again in an upbeat and friendly tone, "with you. Isn't that what customer service is
The other woman who waited on me wasn'tall about?
really in the mood to talk so I came down



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