| Last week I went to a local pharmacy to
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| | talk so I came down here. So "Let's
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| have a prescription filled. As I
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| | talk."
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| approached the prescription counter I
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| | Again stone cold, icy silence followed by
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| noticed a sign beside the cash register
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| | " Can I help you?" If you can't beat
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| that said, " Let's Talk." Considering it
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| | them, join them so I too became cool,
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| an invitation I said in a friendly,
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| | abrupt, assertive and said, " Mike Moore/
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| cheery voice, " OK let's talk." and
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| | Doctor Quinn/ asthma medication/ repeat
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| proceeded to say " How are you today?"
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| | required please. She checked the computer
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| The woman waiting on me was not amused.
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| | and found that I did have 4 repeats left.
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| She looked at me in frigid,
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| | I told her that I would be in at 10:00
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| non-responsive silence and finally said
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| | a.m. the next day to pick it up and I
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| cooly, " Can I help you?"
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| | left. I know I shouldn't have responded
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| It didn't take a degree in nuclear
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| | in kind but I was ticked off at the way a
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| physics to figure out that she was
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| | paying customer was being treated.
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| totally ignoring my humble attempt to be
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| | I wanted to hand the woman my card and
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| friendly so I too immediately responded
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| | tell her that I spoke to companies and
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| to her icy tone with one of my own. I
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| | organizations on customer relations and
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| gave her the information regarding my
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| | would be more that happy to conduct a
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| prescription and was told curtly that I
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| | seminar for their employees on the topic.
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| was at the wrong counter. I was at the
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| | But I didn't.
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| "PRESCRIPTION OUT" counter when I should
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| | I'm not saying that dealing with the
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| be at the
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| | public is easy. It isn't. In fact it can
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| " PRESCRIPTION IN " counter. How silly of
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| | be very stressful but you can neutralize
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| me to make such a mistake. Maybe that's
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| | the stress with a simple smile and a bit
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| why she was so unfriendly to me. I had
| |
| | of humor. All these people needed to do
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| committed a huge unforgivable sin in
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| | when I responded to their invitation to
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| Pharmacy Land.
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| | talk was smile and say in a friendly
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| As I approached the proper counter I once
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| | tone, "OK. Let's talk. What can I do for
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| again saw the sign, " Let's Talk." and
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| | you?"
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| decided to give the place a second
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| | Simple, easy, effective and it leaves
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| chance. I looked at the lady waiting on
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| | your customer wanting to return to do
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| me and said once again in an upbeat and
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| | business with you. Isn't that what
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| friendly tone, " The other woman who
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| | customer service is all about?
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| waited on me wasn't really in the mood to
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|
