| Consistency is a huge word when operating your | | | | you always vacuum the furniture for crumbs,check |
| business. I believe it is one of the key ingredients to | | | | the upholstery for stains or polish all the wood |
| success. You should strive to keep things exactly the | | | | furniture top to bottom.... or if you always clean the |
| same on a daily basis. A quick example, something | | | | soap residue out of the soap dish and wipe down |
| that upsets me, if I go to McDonald's at 10:30 P.M. a | | | | the shampoo bottles in the shower. You would add |
| 1/2 hour before they close and ask for a | | | | this to your list to keep it consistent. Once you do |
| cheeseburger and chocolate shake. What answer do | | | | have your list compiled of things that are done, |
| I usually get "sorry the shake machine is closed for | | | | separate the things that are special that are not |
| cleaning" This to me is not fair I believe the first | | | | required and advertise them. Using the two examples |
| customer coming through the door, should receive | | | | above you could state in your advertisements, flyer's |
| the same service and items as the last person | | | | etc. |
| coming through the door. NO EXCEPTIONS! | | | | "Our residential cleaning program pays strict detail to |
| If you relate this to the janitorial service business | | | | the extras, some things you can expect by choosing |
| which we have chosen, there are many variables, | | | | Joe's cleaning service" |
| price, service,staff, quality of work. In many cases | | | | 1-Did you know? Mold and Mildew can accumulate on |
| we perform repeat business such as daily, weekly | | | | shower items, shampoo bottles, soap dishes, etc.. |
| and bi-weekly service. Remember when you cleaned | | | | along with disinfecting your shower we pay close |
| a residential customers house for the first time? How | | | | attention by fully sanitizing these items for your |
| much attention to detail, and thorough you were? Do | | | | health and safety |
| you still perform the duties like its your first time | | | | 1- We understand that your furniture is a large |
| cleaning for this customer? I hope so. This my friend | | | | investment Joe`s cleaning service takes pride in |
| is consistency. Customers will choose you for loyal, | | | | maintaining your furniture on each visit by performing |
| committed and dedicated service. Sure you will have | | | | vacuuming of upholstery, minor upholstery stain |
| some errors but if you are consistent your | | | | removal and full cleaning of furniture woodwork with |
| customers will keep you around longer. | | | | polish. |
| I know of some cleaning services who are "on the | | | | I think you have the idea separate your regular |
| rebound" continually defending themselves to the | | | | cleaning duties from your special duties, but stay |
| customer, "yes we performed that, or we do that | | | | consistent with all of them, your customers will |
| ever other week, or we only clean that monthly" | | | | appreciate it, and in turn will keep you around longer. |
| You will lose customers this way, unless the | | | | P.S. Using that top example how about this for cross |
| customer has a clear understanding of the duties | | | | promotion. |
| performed in writing they will expect it every time. | | | | 1- We understand that your furniture is a large |
| Keep your business consistent by performing your | | | | investment Joe`s cleaning service takes pride in |
| duties the same every time. If you continue to think | | | | maintaining your furniture on each visit by performing |
| to yourselves "this is my first time cleaning for the | | | | vacuuming of upholstery, minor upholstery stain |
| customer, hopefully it will not be your last time" Make | | | | removal and full cleaning of furniture woodwork with |
| out a list of instructions for yourself and staff. Make | | | | polish. (If our cleaners cannot remove the stain from |
| one for every service you perform. Title this list | | | | your upholstery on each cleaning visit, please accept |
| "THINGS THAT ARE DONE DAILY ON ALL JOBS"for | | | | $10. |
| example residential, other than your basic duties. If | | | | |