| The cleaning industry is a several billion dollar a year | | | | your home. |
| marketplace with over 500,000 cleaning companies to | | | | 7. Does your company provide liability insurance for |
| provide the services. The residential cleaning portion | | | | theft, damages and other events? Highly important |
| of the cleaning industry continues to grow at a rapid | | | | that all the employees a legal to work in the U.S. as if |
| pace with more dual working families and as our | | | | they're illegal they will not be covered for theft inside |
| population ages those requiring the services when | | | | the home. |
| they're unable to keep up with it. Over 10.5 million | | | | 8. Ask the company to describe their hiring process |
| households use a cleaning service today and it is | | | | for employees. A company that can't clearly explain |
| projected to continue growing well over 10% a year. | | | | this answer will likely hire anyone which can raise the |
| Depending on the level of service an individual family | | | | risk as a homeowner. It is important to know the |
| may be looking for, the barriers to enter the cleaning | | | | companies process for providing background checks |
| business are very low for those looking for a basic | | | | for employees. |
| house cleaning. With that said home owners have | | | | 9. How do the employees enter your home if you're |
| endless choices when looking for a cleaning company. | | | | not home? If you're providing a key to the cleaning |
| The residential cleaning business is made up of | | | | company ask them to describe their process for |
| independent house cleaners, local cleaning companies | | | | holding customers keys. They should have a lock box |
| and franchised cleaning companies. The differences | | | | and safety precautions in place. |
| between them are endless from customer service, | | | | 10. If your home is alarmed make sure to provide a |
| to the price, consistency of quality and overall | | | | separate code to the cleaning company for entering |
| reputation in the community. Here are some beginning | | | | your home. Many homeowners try to remember to |
| questions to ask when choosing a company to clean | | | | turn off the alarm the day the cleaning company is |
| your home: | | | | coming out but chances are one day you'll forget. |
| | | | Having a separate code your alarm company can tell |
| 1. How long have you been in business? | | | | you when they use the code. |
| 2. How many homes do you currently clean? | | | | 11. What are the cancellation policies and how much |
| 3. How many employees do you have? This is a | | | | notice is needed? |
| great question to assure dependability. If they clean | | | | 12. What you need to do with your household pets? |
| many homes with a limited staff the quality will not | | | | 13. Ask how the company handles breakage inside |
| be as good or you may risk consistent cancelations | | | | the home? It is inevitable as accidents happen, |
| from the company. | | | | though a policy should be in place |
| 4. Who provides the supplies? Chemicals, cleaning | | | | 14. Ask how they clean and what type of schedule |
| tools and vacuum. If the company is providing the | | | | do they follow to assure proper cleaning |
| supplies how do they prevent cross contamination | | | | 15. Ask ahead of time exactly what they do and |
| between homes? | | | | what they don't do. Knowing ahead of time sets |
| 5. Are your employees all full time? Part-time | | | | clear expectations for you and the cleaning company. |
| employees or day laborers do raise the risk as the | | | | 16. Ask what they'll do if you're ever unhappy with a |
| business is less likely in most cases to know the | | | | clean you receive? |
| employees well. | | | | Many other questions can be asked, though these |
| 6. Does your company provide workers | | | | are many of the important questions to ask when |
| compensation for ALL your employees? Very | | | | interviewing a cleaning company. Good Luck! |
| important if an employee was to get injured inside | | | | |