| "Things You Can Do In The Bathroom To Assure | | | | Who pays for your home |
| Make-You-Happy Customer Service" | | | | Who determines the amount of your next raise |
| Ok, I was in a weird mood when I created that title, | | | | Who puts your kid through college |
| but hey, if you can't have a little fun... | | | | You get it. |
| You would think that the reason I put the 6 inch by | | | | We also put the sign in a different place on the |
| 1-1/2 inch sign below on the mirror in the bathroom is | | | | mirror periodically to catch our team member's |
| to keep the bathroom clean right?... | | | | attention. |
| "The Next Person Using This Sink May Be The | | | | So what are the two main reasons I have these |
| Person | | | | signs in the restroom? |
| Who Gives You Your Pay Check... | | | | 1. To remind our team members that the customer is |
| Our Client | | | | the boss, the customer gives us everything, and to |
| Please show him the pride you have in servicing | | | | set our customer service expectations at a high level. |
| himby leaving this restroom spotless." | | | | 2. Customers do actually use our restrooms at times |
| Wrong... | | | | so I use this to tell our customers that they should |
| Well, maybe not wrong, but keeping the restroom | | | | expect exceptional customer service. |
| clean is at best the 3rd reason I have the sign up. | | | | And the third reason is, the restrooms have actually |
| And... to be sure we catch the attention of our team | | | | been kept a bit cleaner since I put up the signs. |
| members, we have about 10 different signs that we | | | | That's just one of the hundreds of ideas clients in my |
| rotate. The second line changes to, | | | | Make-You-Happy Customer Service Inner Circle get |
| Who pays for your car | | | | to reinforce Make-You-Happy Customer Service in |
| Who pays for your next vacation | | | | their stores daily. |